This policy applies to tickets and bookings made directly with ourselves, through this webshop or over the phone.

Cancellations or Rearrangements: We have a ‘cooling off’ period of 14 days from date of booking. If during this time you wish to cancel or rearrange your experience, we will be able to do this subject to the following conditions:

Rearrangement: We can alter your booking once, however, there will be no further ‘Cooling off’ period applicable after you have altered your original booking. You must also provide us with your alternative date prior to the change. We are unable to rearrange bookings if no alternative date is supplied.

Refund: For a refund, this will be made less any booking fee applicable to the experience.

Important note: We are unable to rearrange or refund any booking that is made with the incorrect details or with requests we are unable to honour (Such as requesting Gluten Free or other dietary requirements, which we are unable to cater for as per the T & C’s), even if this is within the cooling off period.

We reserve the right to charge an administration fee for any rearrangement of experiences.

We are unable to refund or rearrange any bookings after the 14 days ‘cooling off’ period has elapsed.

Locomotive Availability

In the event of a failure on our part to provide the service advertised, for example due to the train not being able to operate, we will in the first instance offer the opportunity to transfer bookings before a refund is considered. We reserve the right to alter the locomotive or type of locomotive advertised in advance, for example substituting steam power for a heritage diesel locomotive in the event of a mechanical breakdown.

Payment

Card payments both online and on the premises are handled by Payyo. All card details are handled securely by the merchant and are not seen by our team or stored on our servers.
Queries regarding the taking of payment should be directed to Payyo (www.payyo.co.uk). Your name and address entered into the payment page is only sent to us as an address to send your product(s) to.

Gift Vouchers: We regret that we are unable to accept the following Gift Vouchers on our services: Virgin Experience Days, Activity Superstore, Find me a Gift, Wowcher. Please note this list is not exhaustive. The only gift vouchers we are able to accept are Peak Rail issued gift vouchers. We apologise for any inconvenience this may cause.

Other Conditions

Tickets cannot be resold, or offered for re-sale via a third party. To do so invalidates the ticket.

No tickets will be sent out in the post.

When your purchase has been confirmed, your reference is the e-mail sent to the e-mail address you have specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Special Events

Additonal conditions may apply to your chosen event, please see the event page for more information.

These terms & conditions were last updated on 08/10/25