This policy applies to tickets and bookings made directly with ourselves, through this webshop or over the phone

Refunds and Exchanges

In the first instance we shall try and resolve any issue which arises and offer an alternative exchange. Should a refund be required this shall be issued to the value less any postage or booking fees. No refunds shall be given for pre-booked events (e.g. an evening special, Santa Specials etc) where the cancellation is less than 7 Days before the departure of the train or the start of the event.

Should you miss the train because you are not at the departure point for the time of your booking or you fail to inform us more than 7 Days prior to your booked time that you do not intend to attend, then a refund will not be offered as we have provisioned the products and services for you. We may, at our discretion, rebook you for an alternative date or offer a part credit voucher.

In the event of a failure on our part to provide the service advertised, for example due to the train not being able to operate, we will in the first instance offer the opportunity to transfer bookings before a refund is considered. We reserve the right to alter the locomotive or type of locomotive advertised in advance, for example substituting steam power for a heritage diesel locomotive in the event of a mechanical breakdown.

Payment

Card payments both online and on the premises are handled by Payyo. All card details are handled securely by the merchant and are not seen by our team or stored on our servers.
Queries regarding the taking of payment should be directed to Payyo (www.payyo.co.uk). Your name and address entered into the payment page is only sent to us as an address to send your product(s) to.

Other Conditions

Please note: times/dates of tickets for special events once booked, can only be changed upon payment of a administration fee.

Tickets cannot be resold, or offered for re-sale via a third party. To do so invalidates the ticket.

No tickets will be sent out in the post.

When your purchase has been confirmed, your reference is the e-mail sent to the e-mail address you have specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Special Events

Additonal conditions may apply to your chosen event, please see the event page for more information.

Company Details

Company Name: Peak Rail plc

Company Number: 2071143

Company Address: Matlock Station, Station Yard, Matlock, DE4 3NA